As a result of structural changes in the State Revenue Committee, the organization of work of regional tax inspectorates has changed from the territorial model of governance to functionality. From now on, the services provided to the business entities are coordinated by the taxpayer service department. The purpose of the change is to ensure effective tax administration, reduce corruption risks and exclude sponsorship. As a result, the taxpayers visiting the service departments of the company are provided with the "one window" principle and the queue management system. On one visit, they receive the required documents or the required information. Meanwhile, the period of securing certain taxpayers' transactions between the subdivisions of the tax authority has been reduced.

"According to the decision N 224 of the Government of the Republic of Armenia from 2016, the organized Department consists of 21 subdivisions, of which 20 serve about 225 000 taxpayers, and the 21st division deals with the ordering and receipt of excise stamps ,their storage, delivery and destruction. The Department accepts calculations, reports, declarations, applications, statements, performs registration and enters information to the database, providing references, documents and other information. By the direct involvement of the employee they record the obligations, and the taxpayers are informed about their rights, obligations and changes. The Department provides a reference on taxes paid by non-residents or confirming the status of the RA resident, co-operates with public administration, law enforcement, judicial and local self-governing bodies and SRC units.

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